Member Solutions Specialist

Official HR Approved Job Post

Job Posting: Member Solutions Specialist

Northwest Adventist Federal Credit Union is hiring a full-time Member Solutions Specialist to join our in-person team. This position is a great fit for someone who enjoys helping people, staying organized, working in a fast-paced environment, and supporting both member service and collections-related tasks.

The Member Solutions Specialist will assist members with everyday banking needs while also supporting the Collections Department with follow-up, communication, reporting, and account monitoring. This role requires someone who can shift smoothly between tasks, handle interruptions, stay calm under pressure, and follow through with accuracy and care.

Position Details

Job Title: Member Solutions Specialist
Employment Type: Full-time
Schedule: 40 hours per week
Work Location: In person
Pay Range: $20 to $25 per hour

Key Responsibilities

• Provide excellent member service in person, by phone, and through email
• Assist members with teller transactions, account questions, transfers, debit card needs, online banking help, and other requests
• Support the Collections Department with reminder calls, letters, payment arrangements, and tracking promises to pay
• Assist the Collections Manager with collection-related tasks and follow-up
• Monitor negative share accounts and dormant accounts
• Contact members as needed regarding account status, negative balances, dormancy, or follow-up items
• Prepare and assist with letters, reports, tracking, and account follow-up
• Maintain accurate records and protect confidential member information
• Follow credit union procedures and complete work with care and accuracy

What We’re Looking For

We are looking for someone who is kind, dependable, organized, coachable, and accurate. The right person must be able to stay calm under pressure, handle interruptions, shift from task to task smoothly, and follow through on assigned work.

This is a fast-paced role that requires both strong member service and attention to detail. The ideal candidate has a heart to serve people, is willing to learn, and can handle sensitive member situations with professionalism and compassion.

Qualifications

• No prior credit union or banking experience required
• Cash handling experience preferred
• Customer service experience preferred
• Comfortable using phones, email, computers, and office systems
• Strong attention to detail and accuracy
• Ability to protect confidential information
• Willingness to learn credit union systems, procedures, and compliance requirements
• Must be able to pass a background check and reference checks
• High school diploma or equivalent required
• Previous cash handling experience preferred

Benefits

• Health insurance
• Retirement benefits
• Paid federal holidays
• Weekends off
• Paid time off
• Growth opportunities
• Mission-driven, faith-based culture
• Opportunity to serve members through meaningful financial work

About Us

Northwest Adventist Federal Credit Union is a mission-driven financial institution serving members with compassion, integrity, and excellence. We believe our work is more than financial services. It is an opportunity to help people, support families, and serve our community well.

How to Apply
Click here to get started

Member Operations Specialist

Official HR Approved Job Post

Job Posting: Member Operations Specialist

Northwest Adventist Federal Credit Union is hiring a full-time Member Operations Specialist to join our in-person team. This position is a great fit for someone who enjoys serving people, solving problems, digging into details, and supporting both front-line member service and back-office operations.

The Member Operations Specialist will assist members with everyday service needs while also helping with operational tasks such as new accounts, wires, fraud support, account corrections, debit cards, file maintenance, daily reports, and back-office reporting. This role requires someone who can stay accurate, organized, and calm while shifting between tasks throughout the day.

This is not a one-task-at-a-time position. The right person will enjoy research, follow-through, and “detective work.” They must be comfortable being interrupted, changing direction when needed, and still completing work with care and accuracy.

Position Details

Job Title: Member Operations Specialist
Employment Type: Full-time
Schedule: 40 hours per week
Work Location: In person
Pay Range: $20 to $25 per hour

Key Responsibilities

• Provide excellent member service in person, by phone, and through email
• Assist with new accounts and member account updates
• Support wire processing, debit card requests, fraud-related tasks, and account corrections
• Complete file maintenance with accuracy and confidentiality
• Research member questions, account issues, and operational discrepancies
• Prepare and review daily reports and back-office reports
• Use the core system, web portals, Excel, Word, email, and phone systems
• Follow credit union procedures and maintain a high level of accuracy
• Shift between member service, operational tasks, and urgent requests throughout the day

What We’re Looking For

We are looking for someone who is kind, dependable, organized, coachable, and detail-oriented. The ideal candidate has a strong desire to serve and help people, enjoys research, stays calm under pressure, handles interruptions well, and follows through on tasks from start to finish.

Qualifications

• No credit union or banking experience required
• Customer service experience preferred
• Comfortable using computers, email, phones, Microsoft Word, and Excel
• Strong attention to detail and accuracy
• Ability to protect confidential information
• Willingness to learn credit union systems, procedures, and compliance requirements
• Must be able to pass a background check and reference checks
• High school diploma or equivalent required
• Previous cash handling experience preferred

Benefits

• Health insurance
• Retirement benefits
• Paid federal holidays
• Weekends off
• Paid time off
• Growth opportunities
• Mission-driven, faith-based culture
• Opportunity to serve members through meaningful financial work

About Us

Northwest Adventist Federal Credit Union is a mission-driven financial institution serving members with compassion, integrity, and excellence. We believe our work is more than financial services. It is an opportunity to help people, support families, and serve our community well.

How to Apply
Click here to get started