FAQs

Q: Who Can Join?
Membership is open to:
Current members of a Seventh-day Adventist church in Oregon, Washington, Idaho, Montana, and Alaska, Employees of Adventist Medical Center, Immediate family members of existing credit union members.

Not sure if you qualify? We’re happy to help! Contact us (staff@mynwcu.com) to learn more about membership eligibility and how you can join.

Q: What are your branch hours and contact information?
A: Our branch is located at 10333 SE Main St, Portland, OR 97216. You can reach us by phone at (503) 256-3712 or 1-800-443-9987. For current branch hours and additional contact information, please visit our Contact Us page.

Online and Mobile Banking

Q: How do I enroll in online banking?
A: To enroll in Real Time Home Banking, visit our online banking enrollment page and follow the instructions to set up your account.

Q: Is there a mobile app available for account access?
A: Yes, we offer a mobile app that allows you to manage your finances on the go. You can download it from the Apple App Store or Google Play Store.

Account Services

Q: How can I order checks for my account?
A: You can order checks through our partner, Check Printing Solutions. Visit this link (https://www.checkprintingsolutions.com/instacct/login) to place your order.

Q: How do I report a lost or stolen Visa card?
A: If your Visa card is lost or stolen, please contact us immediately at (503) 256-3712 or 1-800-443-9987.

Loans and Rates

Q: What loan services do you offer?
A: We offer a variety of loan services, including auto loans, personal loans, and mortgages. For more information, please visit our Loan Services page.

Q: Where can I find current interest rates?
A: Our current rates for savings accounts, loans, and other financial products are available on our Rates page.

Tools and Resources

Q: Do you offer financial calculators?
A: Yes, we provide tools and resources, including financial calculators, to help you make informed decisions. Visit our Tools & Resources page to access these tools.

Q: How can I find a surcharge-free ATM?
A: As a member, you have access to over 40,000 surcharge-free ATMs nationwide through the MoneyPass® network. Use the MoneyPass ATM Locator to find an ATM near you.